Case Study Cafe 2: Knowledge Audits

Knowledge audits can be used to develop an understanding of KM needs and opportunities, and they can also be used to check the health and overall progress of KM initiatives. In this case study cafe, which will be discussion-intensive, we will examine these two kinds of knowledge audit. In Case 3, Mary Jane Carangal-San Jose and Josephine Aquino of the Asian Development Bank, will describe what was involved in preparing for an ISO 30401 KM systems audit, and how it helped them consolidate their understanding of their KM programmes. In Case 4, Janine Weightman of Knovolution UK will describe how she conducted two knowledge audits for two UK organisations to help them develop KM strategies and implementation plans, and she will show how she managed to use virtual facilitation techniques to do this during and after the Covid-19 pandemic.

EVENT DETAILS

Date/Time: Tuesday 12 September 2023, 3.00pm-5.00pm (SGT) / 8.00am-10.00am (UK)

Venue: This session will be held on Zoom. Only pre-registered participants will be admitted. Registration below.

Type of Event: Case Discussion | Networking | Panel​ | Site Visit | Talk & Discussion | Workshop

Fee: This event is free of charge, but spaces are limited and participation is by registration only (bottom of page).

Return to IKO 2023 Programme page

Case 3: Preparing for an ISO 30401 audit - the ADB experience

Before the case study session, and so that we can get into deeper discussion on the case during the session, please review the case outline attached here, review the introductory video below, and come prepared with questions you would like to discuss.

Mary Jane Carangal San Jose
Mary Jane Carangal-San Jose is Knowledge Management Specialist in ADB's Department of Communications and Knowledge Management. She has been working on KM since 2013 namely on knowledge partnerships, enhancing the formulation of country knowledge plans, the ISO 30401 audit on KM, and the preparation of ADB’s Knowledge Management Action Plan for 2021 to 2025. Jane has also worked on measuring the results of ADB’s knowledge. Jane joined ADB in 2004 as an economics officer where she co-authored working papers and was involved in evaluating the impact of and conducting economic analysis of projects. Before joining ADB, Jane worked for a variety of private companies and multinational corporations in the Philippines where she practiced aspects of KM through record keeping and organizing databases to facilitate making well-informed business decisions.

Josephine Aquino
Josephine Aquino is an Associate Knowledge Management Officer at the Asian Development Bank. She has worked on ADB’s Technical Assistance programs, is an experienced facilitator and moderator, and assisted in the preparations for the ISO 30401 audit. She has worked with the knowledge management team at ADB since 2018, where her role involves working with the team to streamline ADB's knowledge programs at the country level, foster knowledge partnerships, and promote innovation in ADB operations. Josephine led the processing and managing knowledge and innovation technical assistance portfolio. She contributed to designing the pooled procurement approach for ADB's regional technical assistance to address the COVID-19 outbreak that was part of ADB-wide COVID-19 response. Josephine co-leads the implementation of ADB-Lee Kuan Yew School of Public Policy Internship Program and the ADB Innovation Hub's service lines: Technology Innovation Challenge and ADB Knowledge Immersion Program.

Case 4: The Show Must Go On: Conducting Knowledge Audits in a Pandemic to support KM Strategies for Two UK Organisations

Before the case study session, and so that we can get into deeper discussion on the case during the session, please review the case outline attached here, review the introductory video below, and come prepared with questions you would like to discuss. You will find supporting slides here.

Janine Weightman
Janine is the founder of Knovolution UK, a niche management consultancy based in Northumberland, with the goal of helping people build intelligent organizations, and to channel people's know-how, expertise, and insight to push the frontiers of what can be accomplished.

After serving nearly 20 years delivering knowledge management services on the front line of large engineering companies in the energy and automotive sectors, Janine developed a smorgasbord of expertise in cultivating organizational capability through better knowledge management. Janine knows the nuts and bolts, ins and outs, ups and downs of how to get knowledge to where it is needed - and put into action. Through a range of bespoke in-person and online services, she now guides forward-thinking small and medium businesses in ways they can harness and develop their collective brainpower to transform business capability. She also works with individuals to help them share and sell their expertise.

She is passionate about knowledge-sharing, community building, content curation, humane use of technology, process improvement, innovation, complexity science, organisational development, and creativity - generally helping business-folk fulfil their potential and get stuff done.

With her down-to-earth style, Janine coaches businesses in how they create and leverage their intellectual capital without getting bogged down in all the theory. If you are interested in the deep stuff though, just give Janine the cue and prepare for a mind-expanding discussion! You'll leave with the keys - and the secrets - to unlocking the untapped potential in your business. Janine is known for her word-smithery, penchant for technology, and visionary mindset. When Janine is not "inciting knovolutions", she loves to play guitar in her rock band and go adventuring with her dogs.