Case Study Cafe 1: Knowledge Management Governance

The ISO 30401 standard for knowledge management systems sets out the importance of governance in a sustainable knowledge management system (through leadership, policy, procedures, clear roles, responsibilities and accountabilities). In this case study cafe, which will be discussion-intensive, we will examine two aspects of governance in KM. In Case 1, Arief Amron, Head of Knowledge Management at the Securities Commission Malaysia, will describe how a governance framework was used to orchestrate and bring leadership focus to the organisation's KM activities. In Case 2, Conni Christensen of the Synercon Group will describe how an information governance framework was used to develop a data model for automatically applying governance rules for documents and records at Auckland Transport.

EVENT DETAILS

Date/Time: Tuesday 12 September 2023, 9.00am-11.00am (SGT)

Venue: This session will be held on Zoom. Only pre-registered participants will be admitted. Registration below.

Type of Event: Case Discussion | Networking | Panel​ | Site Visit | Talk & Discussion | Workshop

Fee: This event is free of charge, but spaces are limited and participation is by registration only (bottom of page).

Return to IKO 2023 Programme page

Case 1: Implementing KM Governance at a Malaysian Capital Market Regulator

Before the case study session, and so that we can get into deeper discussion on the case during the session, please review the case outline attached here, review the short video introduction below, and come prepared with questions you would like to discuss.

Arief Amron Ariffin
Arief Amron is Deputy General Manager, Knowledge Management, at the Securities Commission Malaysia (SC). Arief has been working in knowledge management since he started working with Bank Negara Malaysia (BNM) in late 1997. Issues on how data, information and knowledge impact people's decision-making process have always intrigued him. After 7 years in a data and technical domain in BNM, he obtained a scholarship from BNM to further his study in Knowledge Management at the University of Melbourne. The 21 months experience of learning and interacting with the larger KM community while in Australia helped him to gain a deeper understanding of the human side of KM.
 
Upon returning to BNM to serve his scholarship bond, Arief served the KM unit of BNM for another 7 years before departing for Maybank. In Maybank, he undertook the challenge of applying KM in a Risk Management domain by enabling and implementing cross border knowledge sharing with Maybank’s risk managers through the Global Risk Masterclass and also operationalising Maybank's i-Knowledge information portal on the latest risk and regulatory information.
 
In 2014, Arief joined the Securities Commission Malaysia (SC) to lead the KM department and to help SC to enhance its KM practices. In 2015, SC was awarded the Knowledge Ready Organisation (KRO) Award by the Information and Knowledge Management Society (IKMS) as a recognition of the SC's effort in implementing and sustaining KM in the organisation since 2000.
 
Fast forward, KM in SC continues to grow through various initiatives such as the establishment of the SC KM framework, Enterprise Knowledge Mapping, Strategic Knowledge Retention Initiatives (SKRIs), Records Management and Content Curation and Dissemination, and KM Governance. Apart from that, Arief has been passionate about promoting KM in Malaysia and is part of the team that helped to establish the MyKM Roundtable.

Case 2: Automating Information Governance at Auckland Transport

Before the case study session, and so that we can get into deeper discussion on the case during the session, please review the case outline attached here, review the short video introduction below, and come prepared with questions you would like to discuss.

Conni Christensen
Conni Christensen is Founding Partner and Managing Director of the Synercon Group, a consulting and software company focused on information governance, and with private and public sector clients in Australasia, the United States, Canada and the United Kingdom. Conni has more than twenty-five years of experience in working as a consultant in information management, and is the designer of Synercon's a.k.a.® information governance software.

Conni is an active member of knowledge and information management communities, and she researches, develops and fosters best practices in information governance. She consults on the development of information governance controls: metadata management, data design and modelling, ontology and taxonomy development, information architecture and system design,  information asset management and records management.

Prior to founding Synercon in 1998, Conni worked in software and  records management companies. Her first degree is in Horticultural Science from Massey University, New Zealand.