IKO 2016 - Building Capabilities and Overcoming Challenges
2016 Programme Highlights Include:
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WORKSHOPS (half day)
Agnes Molnar (Search Explained, Hungary) and Maish Nichani (PebbleRoad, Singapore): “Getting Started in Search” Tom Reamy (KAPS Group, USA): “Getting Started in Text Analytics” KEYNOTES Prof Robert Glushko (School of Information, University of California at Berkeley): “The Discipline of Organizing: A Framework for Achieving {Organisational Benefits, Benefits of Organising}” Tom Reamy (KAPS Group, USA): “Deep Text: Using New Approaches in Text Analytics and Knowledge Organization to Make both Humans and Computers Smarter” Matt Moore (Panviva, Australia): “How to Build Organizational Capabilities in Knowledge Organization” EXPERT ROUNDTABLES “The Role of the User in Knowledge Organisation: Involvement, Methods and Metrics” “Governance for Knowledge Organisation: Challenges and Opportunities” “Developing a Business Case for KM/KO Projects: Experience from the Field” CASE STUDIES Barry Byrne (Chief Information and Knowledge Officer, Irish Defence Forces, Republic of Ireland): “The Irish Defence Forces’ Multi Award Winning Information and Knowledge Online (IKON) Programme” Neo Kim Hai (Singapore Power, Singapore): “Implementing a KM Portal at Singapore Power” Cor Beetsma (Yokogawa Electric): “Knowledge drives co-innovation: the role of management support in a successful KM portal implementation at Yokogawa Electric” Maish Nichani (PebbleRoad, Singapore): “Getting to an Enterprise Search Pilot in Three Weeks” Foo Chek Nam (Ministry of Manpower, Singapore): “Implementing Open Source Search Technology at the Ministry of Manpower” Agnes Molnar (Search Explained, Hungary) “Scoping an Enterprise Search Implementation for a Global Pharmaceutical Company” Ahren Lehnert (Clorox, USA): “Establishing Governance for Taxonomy and Metadata: Trade-Offs and Decisions” Dave Clarke (Synaptica, UK): “Using a Taxonomy Management System to Achieve Distributed Governance for Taxonomy and Metadata in a Global Enterprise” Prof Robert Glushko (School of Information, University of California at Berkeley): “Organizing Single-Source Content for a User-Configurable 'Transdisciplinary' Textbook” James Robertson (StepTwo, Australia) “Innovative Intranets with Taxonomies: What We've Learned from Ten Years of the Intranet Innovation Awards About Taxonomies in Intranets” Patrick Lambe (Straits Knowledge, Singapore): “Developing Faceted Taxonomies from Knowledge Maps: A Case Study” Shaharudin Mohd Ishak (International Enterprise Singapore): “Using a Knowledge Audit to Develop a Shared Knowledge Base” Matt Moore (Panviva): “Building taskonomies and delivering information in context with Panviva SupportPoint” Tom Reamy (KAPS Group, USA): “Using Content Analytics on Telco Customer Call Queries to Extract Meaning and Insight” Assoc Prof Chris Khoo (NTU, Singapore): “Applying Multi-Document Summarization Tools in the Singapore Memory Portal” Dr Nghia Pham (MIMOS, Malaysia): “Knowledge Modelling and Data Mining to Develop High Risk Passenger Profiles for Border Control” |
Workshop Agenda
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WORKSHOP 1 (20/7/2016)
9:00AM - 12:00PM WORKSHOP 2 (20/7/2016) 1:00PM - 4:00PM |
Getting Started in Search – Agnes Molnar and Maish Nichani This workshop will help approach enterprise search from a user-centric, holistic way. We will cover: • Users: how to understand search tasks and outcomes from the user’s point of view • Content: how to optimise content so that it can serve the search tasks and outcomes • Context: how to leverage context to improve relevancy and user experience • Interface: how to optimise the interface so that it matches the search tasks • Technology: what types of technology to look out for to enable the desired search experience • Governance: how to continuously improve the search experience and scale it to other search projects Getting Started in Text Analytics – Tom Reamy Text analytics can enhance KM applications of all kinds from basic knowledge repositories to advanced search to new models of knowledge. This workshop covers how to create an integrated platform to support all these applications and more. To create this platform requires an understanding of the full range of text analytics capabilities (entity extraction, auto-categorization, sentiment analysis, etc.) as well as a practical guide to how to get started (business justification, selection of software, training, etc.). This workshop is based on Tom Reamy’s new book, Deep Text: Using Text Analytics to Overcome Information Overload, Get Real Business Value from Social Media, and Add Big(ger) Text to Big Data. The workshop covers: • The basic analytics techniques from machine learning to sophisticated rule building • An evaluation process to select the right text analytics software for your organization • An iterative development process that includes major issues and how to overcome them • The range of types of applications that can be built with text analytics from advanced expertise applications to new uses of social media |
Conference Agenda
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DAY 1 (21/7/2016)
CHALLENGES 9.00AM 9.15AM 10:00AM 10:30AM 11:00AM 11:30AM 12:30PM EXPLORE 1:30PM 2:25PM 2:50PM 3:15PM 3:40PM CHALLENGES 4:00PM 4:45PM 5:00PM DAY 2 (22/7/2016) EXPLORE 9:00AM 9:15AM 10:00AM 10:30AM CHALLENGES 11:00AM 12:00PM EXPLORE 1:00PM 1:50PM 2:15PM 2:40PM 3:05PM APPLY 3:30PM 4:05PM 4:40PM 4:50PM 5:00PM |
Welcome Address Opening Keynote – Robert Glushko “The Discipline of Organizing: A Framework for Achieving {Organisational Benefits, the Benefits of Organising}” Organizing is a fundamental issue in many disciplines, most notably library and information science, computer science, systems analysis, informatics, law, economics, and business. However, these disciplines have only limited agreement in how they approach problems of organizing and what they seek as their solutions. This talk presents a higher level framework for issues and problems of organizing that emphasizes the common concepts and goals of the disciplines that study them. The framework proposes that every “Organizing System” involves a collection of resources, and we can treat physical things, digital things, information about such things, and even the people who use them as resources. Every Organizing System involves a choice of properties or principles used to describe and arrange the resources, and ways of supporting interactions with the resources. By comparing and contrasting how these activities take place in different contexts and domains, we can identify patterns of organizing and see that Organizing Systems often follow a common life cycle. Table reflections and Q&A Tea Break & Networking Session Challenge Session – Why are we here? What issues and challenges in knowledge organization are we facing? Fishbowl (Expert Panel) 1 – The Role of the User in Knowledge Organisation: Involvement, Methods and Metrics LUNCH – Book Signings – Robert Glushko, Tom Reamy, Patrick Lambe, Agnes Molnar, James Robertson Case Study Café (1) – Case pitches Break out into case study table discussions (a) Each case presenter will host an in-depth table discussion on their case study (b) Move to another case study table discussion to explore a second case of interest to you (c) Move to a third case study table discussion to explore a third case of interest to you Tea Break & Networking Session Fishbowl (Expert Panel) 2 - Governance for Knowledge Organization: Challenges and Opportunities Capturing key questions of Day 2 Day 1 Close Review of Day 1 Day 2 Keynote – Tom Reamy – “Deep Text: Using New Approaches in Text Analytics and Knowledge Organization to Make both Humans and Computers Smarter” Tom Reamy will introduce the key ideas from his new book on text analytics: • Why text analytics matters • Building a new text analytics model for deeper knowledge organization • Using contextual rules, based on how humans learn, to create smarter human -hybrid KM solutions • What is Deep Text and why should you care? Table reflections and Q&A Tea Break & Networking Session Fishbowl (Expert Panel) 3 – Developing a Business Case for KM/KO Projects: Experience from the Field LUNCH – Book Signings – Robert Glushko, Tom Reamy, Patrick Lambe, Agnes Molnar, James Robertson Case Study Café (2) – Case pitches Break out into case study table discussions (a) Each case presenter will host an in-depth table discussion on their case study (b) Move to another case study table discussion to explore a second case of interest to you (c) Move to a third case study table discussion to explorea third case of interest to you Tea Break & Networking Session Plenary - Matt Moore “Building Organizational Capabilites in Knowledge Organization” Table Action Planning – Working with the experts on taking practical steps on building KO capabilites Plenary feedback Conference Summary and Review Conference Close |
Welcome to the conference from the Conference Curators. 15 minutes table discussions and 15 minutes plenary Q&A Get a sense of the driving needs among conference participants 30 minutes panel discussion; 30 minutes Q&A Case presenters for our first 8 case studies will give a short pitch introducing their case study to the plenary audience Decide which case study in-depth discussions you want to explore 30 minutes panel discussion; 15 minutes Q&A Major questions captured on cards for consideration on Day 2 Key themes and questions from Day 1 15 minutes table discussions and 15 minutes plenary Q&A 30 minutes panel discussion; 15 minutes table discussion; 15 minutes Q&A Case presenters for our second 8 case studies will give a short pitch introducing their case study to the plenary audience. Decide which case study in-depth discussions you want to explore Participants will work with expert panelists at their table to identify concrete actions they can undertake to build KO capabilities in their organization Close to the conference by Conference Curators |
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