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Here are the slides for our two IKO workshops. Many thanks to ISKO Singapore and Milkk Consulting for their generous support for the workshops, and thanks to our presenters, Agnes, Maish and Tom! 1. Agnes Molnar and Maish Nichani - Getting Started in Search 2. Tom Reamy - Getting Started in Text Analytics By Patrick Lambe
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Thanks to our wonderful speakers for their contributions to the IKO Conference last week! We'll have more updates on this blog as we process the materials and video recordings, but for the time being, here are the slides for the three keynotes and twelve of our sixteen case studies (four case studies do not have slides available). Here is the overall IKO 2016 Conference Guide, which contains all the the case study outlines. If you want to learn more about the case studies that do not have slides, please contact us to be put in touch with the case presenter. Here are the slides for the three keynotes: 1. Bob Glushko on The Discipline of Organising 2. Tom Reamy on Deep Text: Using New Approaches in Text Analytics 3. Matt Moore on Building Organisational Capabilities in Knowledge Organisation Here are the slides for 12 of the 16 case studies (numbering follows the Conference Guide): 1. Agnes Molnar on Scoping Enterprise Search 3. Barry Byrne on The Irish Defence Forces' IKON Programme 4. Bob Glushko on Organising Single Source Content for a User Configurable Textbook 5. Cor Beetsma on KM Portal Implementation at Yokogawa Electric 6. Maish Nichani on Getting to Enterprise Search Pilot in 3 Weeks 9. Chris Khoo on Applying Multi-Document Summarisation Tools 11. James Robertson on Innovative Intranets with Taxonomies 12. Dave Clarke on Using a Taxonomy Management System for Distributed Governance 13. Matt Moore on Delivering Information in Context with Panviva SupportPoint 14. Patrick Lambe on Developing Faceted Taxonomies from Knowledge Maps 15. Ahren Lehret on Establishing Governance for Taxonomy and Metadata 16. Tom Reamy on Using Content Analytics on Telco Customer Call Enquiries We will be uploading videos of the case pitches and keynotes, and the workshop slides shortly! By Patrick Lambe
The 2015 Findwise Enterprise Search and Findability Survey makes for sobering reading. Over 50% of respondents stated that it is difficult or very difficult for users to find the information they are looking for. Nearly as many respondents stated that a major obstacle for users finding information is that they don't know where to look. Organisations have a findability challenge. One approach to these problems is to blame it on the search engine, buy or build a new one, and start again from scratch. While this approach can feel like progress, it avoids two major underlying issues that may doom it to failure. The first issue is that search is dependent on people looking for what they want in a sensible manner. Search teams deal with this by trying to promote search tools and then trying to ensure that metadata structures and search weighting match user behaviours. However in certain process- and procedure-driven environments, we can predict the information that people will need – e.g. contact centres, back office processing. Rather than rely on users finding things, we can proactively serve it to them. The second issue concerns the underlying quality of the content. most enterprise content repositories are like teenager's bedrooms. They are not kept as tidy as they should be. Things go on inside them that shouldn't. And their users can be thoughtless and distracted. Implementing enterprise search is like turning on a light in such an environment. All your illusions of order are swept away by the blunt, ugly reality that sits in front of you. However turning on a light is not enough to clean up the room - or keep it clean. If your underlying content is poorly written and poorly managed then enterprise search simply allows your people to find bad stuff quicker. Unless findability strategies are linked to tools and techniques that maintain the quality of content, they will fail. How do you achieve these goals? Well, you'll just have to come to IKO 2016 to find out! By Matt Moore
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August 2017
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